We offer a wide range of options, allowing you to take control and choose services that suit your individual circumstances. Our services are designed to maintain your independence and dignity, supporting you to live a fulfilled and happy life at home.
Commonwealth Home Support Program (CHSP)
The Commonwealth Home Support Program (CHSP) provides entry-level support services to ageing Australians to assist them to stay independent and in their own homes and community.
Support at Home (SAH)
Care that helps you live independently at home
South West Community Care is a fully approved provider of the Support at Home Program. We help older people across the South West stay in their own homes and remain connected to their community through safe, compassionate and personalised care.
Launched on 1 November 2025, the Support at Home Program is the Australian Government’s new in-home aged care framework. It brings together several programs into one simpler, more flexible system designed to be easier to understand and tailored to your personal needs.
With this program, you’ll have access to a clear range of services that support your independence, safety and wellbeing – helping you remain living confidently in the place you call home.
These services include support with:
- Clinical Supports – such as nursing care, occupational therapy, and podiatry.
- Independence – such as help with showering, taking medications, transport, and respite care.
- Everyday living – such as cleaning, gardening, shopping, or meal preparation.
We’re Here For You
Whether you’re already receiving support or just beginning your care journey, South West Community Care is here for you. Our Care Team will guide you through the new Support at Home Program, explain how it works, and help you understand how to make the most of your funding and services.
Call us today to speak with one of our dedicated Care Team members.
Frequently Asked Questions
What’s the difference between Support at Home and the old Home Care Packages?
The new program has eight support classifications instead of four, a broader range of services, more flexibility in how you spend your budget, and a stronger focus on choice and transparency.
What does Support at Home provide?
If you’re approved for ongoing services, you’ll be placed into one of eight classifications with funding based on your assessed needs. This includes care management.
Whether you need help with everyday tasks like meals and cleaning, or more complex supports such as nursing or physiotherapy, the program tailors services to your level of need so you can stay at home for longer.
How does Support at Home work?
After your My Aged Care assessment, you’ll receive a letter outlining the services and funding you’re eligible for. When your funding becomes available, you choose a provider you trust. Your provider will work with you to plan the services you need within your budget. You can adjust your mix of supports at any time, and you can request a reassessment if your needs change.
How long will it take to receive services?
Once you’re approved, your wait time will depend on when you were assessed, your priority level (urgent, high, medium or standard), and when funding becomes available. We’ll keep you informed at every step.
What will it cost me?
You may be asked to contribute towards the cost of your services, depending on what you can afford. You might need to complete an income and assets assessment with Services Australia. You will not contribute to the cost of clinical supports, such as nursing. Under the program, you only pay for the services you receive.
I already have a Home Care Package – does this affect me?
If you already have a Home Care Package, you’ll move to Support at Home under the government’s “no worse off” policy. You won’t lose services or pay more because of the change.
How do I know if I’m eligible?
To find out whether you’re eligible for government-funded aged care services, you can apply for an assessment online.
Caring Is Our Business
From Harvey to Capel, we’ve supported our South West community for more than 30 years.
Call us today to speak with our Care Team – we’re here to help
9782 4000