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2017 Client Satisfaction Survey

In September, 2017, we surveyed our clients to find out how satisfied they were with our services.

The results were very pleasing, with an above-average response rate and extremely high satisfaction rates across all services.

The graph to the right displays the percentage of people who responded that they were ‘satisfied’ or ‘very satisfied’ each aspect of our service delivery.

It’s going to be difficult to beat these scores, but that’s exactly what we’re planning to do in 2018!

  • South West Community Care’s overall service 99%
  • Your in-home Support Worker’s reliability and punctuality 100%
  • Quality of service your current Support Worker provides 98%
  • Quality of service your gardening crew provides 94%
  • Choice of social centre activities and outings 96%
  • Quality of service in the Social Centre you attend 100%
  • Quality of service on bus outings 100%
  • Office staff and support you receive over the phone 96%
  • Grapevine magazine and other written communication 100%

Very, very happy in every department – thank you for all your help.

L Humble

Very, very satisfied with every bit of assistance I get.

C Cowan

I am very grateful for all the support I receive. My current worker is outstanding in every way: personality, efficiency and caring.

 

R Hannon

My Support Worker is always on time, lovely to talk to and does a really good job. You should be proud to have her and others like her on your team. Thank you for making things a little easier for us all.

D Beattie

I am very happy with the gardening and lawn mowing crew. They are very punctual and work really hard. I think you’ve got it RIGHT!

R Wardel

I appreciate so much kindness given to me by South West Community Care over many years.

 

Transport to medical centres and hospitals is always arranged very efficiently.

 

P Pocket

My support worker is exceptional and has a winning personality.

J Harrop

The people at South West Community Care have done a great job for me over the years…

 

Life would be harder for me without these guys who really care for others.

 

M LeClair

 

Thank you for arranging the one-off clean up in my front yard. Cam and Steve did a fantastic job and they are such nice, friendly men – a credit to your team.

W Bevan

I am completely satisfied with the services I have. They help me live independently.

 

P Gibson

The care we are given and the friendships are wonderful. Thank you to our carers.

J & M Keohane

We are very lucky to have such lovely, caring ‘carers’ looking after us.

D & J Bonny

The gentlemen who do my lawn mowing are always very friendly and do a great job.

 

R Horlin

Very pleased with the service that is provided to me in every way.

M Godfrey

I love your friendly, helpful attitudes. Nothing seems too much trouble.

A Holman

I think that the older generation are very fortunate that we have so much support. It just didn’t happen in my mother’s day…

M Stanley

The workers are very pleasant, professional and do a great job!

T & M Ryan

The drivers who take me to medical appointments in Perth are ‘second to none’ – they are the BEST!

 

L Marston

Lovely, friendly help with my showers – lots of laughs! Thank you.

O Green

My support worker is always very happy, helpful and a pleasure to see. Keep up the good work, helping us oldies stay in our homes.

 

B Sullivan

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Phone 08 9782 4000
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© 2018 South West Communtiy Care Inc.